Return and Refund Policy

Return and Refund Policy
Last updated: 07/03/2025

At Pryxium™ , we are committed to providing you with a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, you may return the products in accordance with the conditions below.

1. Return conditions

We accept returns under certain conditions:

• Return period : You have 14 days after receiving your order to make a return.

• Product Condition : Items must be returned new, unused and in their original packaging .

• Non-returnable products : For hygiene and safety reasons, certain products cannot be returned (see section 6).

• Proof of Purchase : Proof of purchase (invoice or order number) is required for all returns.

2. Return Process

To initiate a return, please follow these steps:

1. Contact us : Send a return request to contact@pryxium.com specifying your order number and the reason for the return.

2. Return Instructions : You will receive an email with detailed instructions and the return address.

3. Product Packaging : Ensure items are properly packaged to avoid damage during transit.

4. Returning Products : Ship items to the address provided. We recommend using a tracking service to ensure proper receipt.

3. Return costs

• Standard return costs : Return costs are the responsibility of the customer, except in the case of defective products or an error on our part.

• Free returns : If the return is due to an error on our part (incorrect, defective, damaged product), we will cover the return costs.

4. Reimbursement

Once your return is received and inspected, we will process your refund as follows:

• Refund Method : The refund will be made via the same payment method used for the purchase.

• Refund time : Allow 5 to 10 working days after validation of the return.

• Refunded amount : The total purchase amount will be refunded, excluding delivery costs (except in the event of an error on our part).

• Condition of returned product : If the returned item is damaged or incomplete, a partial refund may be applied.

5. Exchanges

We do not offer direct exchanges. If you would like a different product, we recommend returning the item and placing a new order.

6. Non-returnable products

Certain items cannot be returned, including:

• Cosmetic products (opened or used)

• Underwear and swimwear

• Gift cards

• Personalized products (engravings, prints on demand, etc.)

7. Defective or Damaged Products

If you receive a defective or damaged product, we apologize for the inconvenience. To resolve this issue:

1. Contact us immediately at contact@pryxium.com , attaching photos of the product and its packaging.

2. Free Return : If your request is validated, we will provide you with a prepaid return label.

3. Refund or Replacement : Once the product is returned and inspected, we offer a refund or send a new item.

8. Cancellation of Order

• Unshipped Order : If you wish to cancel an order before it ships, please contact us immediately. We will cancel and issue a full refund.

• Order already shipped : If the order has been shipped, you will need to follow the return procedure after receiving the product.

9. Contact

If you have any questions regarding our return and refund policy, please do not hesitate to contact us:

📧 Email : contact@pryxium.com
📞 Phone : +44 7458 114638
🏢 Address : 321-323 High Road, Chadwell Heath, Suite 7344
🌐 Website : https://pryxium.com