FAQs
FAQ – Pryxium
1. Orders and Delivery
What are the delivery times?
Our delivery times vary between 1 and 7 business days , depending on your location and the delivery method chosen. Once your order has been shipped, you will receive an email with a tracking link.
What are the delivery costs?
🚚 Good news! Delivery is completely free for all orders, with no minimum purchase.
How do I track my order?
As soon as your order is shipped, you will receive an email with a tracking link. You can also check the status of your order directly on our website via the Order Tracking section.
📧 For any questions, our customer service is available 7 days a week from 8:00 a.m. to 7:00 p.m. by email: contact@pryxium.com .
Can I cancel or change my order?
✅ Yes, you have 12 hours after placing your order to cancel or modify it.
To do this, contact us as soon as possible by email at contact@pryxium.com with your order number.
After this period, your order will already be in preparation or shipped and we will no longer be able to modify it.
2. Returns and Refunds
How to return an item?
If an item does not suit you, you have 2 days after receipt to make a return. The item must be unused and in its original packaging .
📧 Contact us at contact@pryxium.com to obtain a return label and detailed instructions.
What are the reimbursement deadlines?
Once your return has been received and validated, we will process the refund within 5 working days using the same payment method used for the purchase.
3. Payment and Security
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal and other secure solutions .
Are my payments secure?
Yes, all transactions are protected by SSL encryption to ensure the security and confidentiality of your banking information.
4. Contact and Customer Service
How to contact you?
📧 Email : contact@pryxium.com
📞 Phone : +44 7458 114638
🏢 Address : 321-323 High Road, Chadwell Heath, Suite 7344
🌐 Website : https://pryxium.com
What are your opening hours?
📆 Customer service available 7 days a week from 8:00 a.m. to 7:00 p.m.