General conditions of sale

General Conditions of Sale (GCS)
Last updated: 07/03/2025

These General Conditions of Sale (GCS) govern the online sale of products and services offered by ALSANE LTDon the site https://pryxium.com Any order placed on the Site implies full acceptance of the GTC by the Customer.

Article 1: Purpose

The General Terms and Conditions of Sale (GTC) set out the terms and conditions for the remote sale of products offered by ALSANE LTDvia its Website. They govern all stages of ordering, payment, delivery, and product returns, as well as the rights and obligations of the parties.

Article 2: Identification of the Seller

Company name: ALSANE LTD
Legal form: LTD
Registration number: 16261056
Address: 321-323 High Road, Chadwell Heath, Suite 7344
Intra-community VAT number: [To be completed]
Contact: contact@pryxium.com

Article 3: Products

The products offered for sale are those listed on the Site at the time of consultation, subject to stock availability. Each product is accompanied by a detailed description of its essential characteristics.

The Seller makes every effort to ensure the accuracy of the information, but cannot be held responsible for any errors or omissions.

Article 4: Order

4.1. Order process

The customer selects the products they wish to purchase and adds them to their shopping cart. Before confirming, they can modify or delete items. Once the order is finalized, a summary is displayed with essential information.

4.2. Validation of the order

Validation of the order implies acceptance of the General Terms and Conditions and constitutes a firm commitment by the Customer. An order confirmation is sent by email.

4.3. Modification or cancellation

Any changes or cancellations after validation must be requested promptly via customer service. If the order is already being processed, it cannot be cancelled.

Article 5: Price

Prices are shown in [currency], all taxes included (TTC), excluding delivery charges. Delivery charges are specified before the order is confirmed.

The Seller reserves the right to modify its prices at any time, but the products will be invoiced according to the rates in effect at the time of the order.

Article 6: Payment

Payment is made online when confirming the order via the following means:

Bank card(Visa, MasterCard, etc.)
PayPal
[Other payment methods]

Transactions are secured by an SSL (Secure Socket Layer) encryption protocol.

Article 7: Delivery

7.1. Delivery time

Delivery times are indicated when ordering and vary depending on the destination and delivery method chosen.

7.2. Delivery costs

The costs are specified before validation of the order and depend on the delivery method selected.

Article 8: Right of Withdrawal

8.1. Withdrawal period

In accordance with Articles L221-18 et seq. of the Consumer Code, the Customer has 14 daysfrom receipt of the products to exercise their right of withdrawal, without justification.

8.2. Withdrawal procedure

The Customer must notify their decision by email or via the withdrawal form available on the Site.

8.3. Return of products

Products must be returned in perfect condition and in their original packaging, at the Customer's expense, within 14 daysof the withdrawal request. Reimbursement will be made within 14 daysof receipt of the items.

Article 9: Warranty and Claims

9.1. Legal guarantee of conformity

The Customer benefits from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with articles L217-4 et seq. of the Consumer Code.

9.2. Complaints

Any complaints should be addressed to customer service at contact@pryxium.com . The Seller undertakes to respond as quickly as possible.

Article 10: Liability

The Seller shall not be held liable in the event of force majeure, improper use of the products or damage resulting from use not in accordance with the instructions.

Article 11: Intellectual Property

All elements of the Site (texts, images, logos, etc.) are protected by intellectual property law and are the exclusive property of the Seller. Any unauthorized reproduction is strictly prohibited.

Article 12: Personal Data

The personal data stored is processed in accordance with current regulations. The Client has the right to access, rectify, and delete their data.

Article 13: Modifications to the T&Cs

The Seller reserves the right to modify the General Terms and Conditions at any time. Any modifications will be published on the Website and will come into effect immediately upon posting.

Article 14: Applicable Law and Disputes

14.1. Applicable law

These T&Cs are subject to [French or other, depending on your location]law .

14.2. Disputes

In the event of a dispute, the parties will endeavor to find an amicable solution. Failing this, the competent court will be that of the Seller's registered office, unless otherwise provided by law.