Privacy Policy

Privacy Policy
Last updated: 07/03/2025

Introduction

This privacy policy explains how we collect, use, share, and protect your personal information when you use our website. We are committed to ensuring the confidentiality and security of your data in accordance with applicable regulations.

1. Collection of Personal Information

1.1 Information provided directly

When you use our site, we collect information you provide to us, including:

Identification information : first name, last name, email address, shipping and billing address, telephone number, account identifiers.
Payment information : bank card details, PayPal account or any other payment method used.
Purchase history : products purchased, quantities, prices, order dates and statuses, returns and refunds.
Communication Information : Messages sent through customer support or any other contact channel.

1.2 Automatically extracted information

We collect technical and usage data through tracking technologies like cookies:

Technical information : IP address, browser type, operating system, device type, geolocation (if permitted), pages visited, length of visit, referring site.
Cookies : Used to remember your preferences, personalize ads, and analyze site usage. For more details, see our [Cookie Policy].

1.3 Information obtained from levels

We receive additional information through external partners:

Payment service providers : transaction details to complete orders.
Advertising and analytics partners : anonymized data on browsing behavior to deliver relevant content and advertising.

2. Use of Personal Information

We use your data to:

2.1 Execution of orders

Processing purchases and shipping products.
Payment and refund management.

2.2 Improving user experience

Personalization of content and recommendations.
Traffic analysis and site optimization.

2.3 Communication and support

Responses to customer service requests.
Sending newsletters, offers and promotions (with your consent).

2.4 Legal compliance and security

Compliance with tax and accounting obligations.
Fraud and security prevention.

3. Sharing of Personal Information

We do not sell or rent your data. However, it may be shared with:

3.1 Service providers

Payments : PayPal, Stripe.
Delivery : La Poste, DHL, Chronopost.
Marketing and advertising : advertising management platforms.
Analysis and performance : Google Analytics, Hotjar.

3.2 Legal Compliance

We may disclose your information to respond to legal obligations or official requests.

3.3 Business transfer

In the event of a merger, acquisition or sale, your data may be transferred to the new entity.

4. Security of Personal Information

We implement measures to protect your data:

Data encryption : protection of sensitive information.
Access control : restriction to authorized persons only.
Monitoring : detection and prevention of fraud attempts.

However, since no method is infallible, we cannot guarantee absolute security.

5. Retention of Personal Information

We only keep your data for the duration necessary for its purpose or according to legal obligations:

Transactions and payments : [5 years].
Order history : [3 to 5 years].
User accounts : until deleted by the user.

6. Your Data Protection Rights

In accordance with the law, you have several rights:

Right of access : consult the personal data that we hold.
Right of rectification : correct inaccurate information.
Right to erasure : request the deletion of your data.
Right to portability : receive a copy of your data in a structured format.
Right to object : refuse certain processing.
Right to withdraw consent : revoke your consent to consent-based processing at any time.

To exercise these rights, contact us at: Contact@pryxium.com .

7. Cookies and similar technologies

We use cookies to improve your experience. To learn more, see our [Cookie Policy].

8. Changes to the Privacy Policy

We may update this policy at any time. Any material changes will be notified via our website or by email.

9. Contact

For any questions, please contact us:

Pryxium
📧 Email : Contact@pryxium.com
🏢 Address : 321-323 High Road, Chadwell Heath, Suite 7344
📞 Phone : +44 7458 114638
🌐 Website : https://pryxium.com